Ace Series: Camera Won't Power On
Ace Series: Camera Won't Power On
Applicable Models: Ace, Ace Pro, and Ace Pro 2
Scenario 1: Failure to power on after underwater use or liquid ingress
If no visible signs of liquid ingress are present
Place the device in a sealed bag with a desiccant (or submerge it in rice) and let it sit for 24 hours, then attempt to power it on. If it still won't turn on, we recommend you apply for Insta360 Repair Service for professional diagnostics.
If obvious signs of liquid ingress are found
Stop using the camera immediately, and we recommend you apply for Insta360 Repair Service for professional diagnostics.
Scenario 2: Failure to power on in other situations
Description
The camera won't turn on. This includes failure during the first startup of a new camera, sudden shutdown during normal use and unable to restart, failure to power on after prolonged storage, and other scenarios where the camera won't turn on.
Solution
- Check if the battery is fully drained:
- Charge the camera using the original USB cable for about 20 minutes, and check if the indicator light turns on.
- If it powers on, the issue was likely due to a fully drained battery; if the camera is still unresponsive, please try the following steps.
- Troubleshoot battery, memory card, and cable issues:
- Remove the battery, insert the memory card only, connect the device to a power supply, and then attempt to power on.
- If the camera is unresponsive, insert only the battery without the memory card, and attempt to power on.
- If the camera is still unresponsive, remove both the battery and memory card, connect only the charging cable, and attempt to power on.
If you are still unable to turn on the camera after trying the steps above, please contact Insta360 Customer Support for assistance.
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