Ace Series: Camera Screen is Malfunctioning or Unresponsive

Ace Series: Camera Screen is Malfunctioning or Unresponsive

Applicable Models: Ace, Ace Pro, and Ace Pro 2

Solution

1. Check if the protective film on the screen surface has been removed
2. Troubleshooting based on screen responsiveness

Scenario 1: The screen is responsive but not sensitive

If the screen responds to operations such as taps or swipes but reacts slowly or inconsistently, perform a factory reset: Swipe down from the top of the camera screen to access the "Shortcut" menu > select "Settings" (Gear icon ⚙) > tap "Factory Reset" > tap "Confirm".

Scenario 2: The screen is completely unresponsive

Please follow the instructions below to apply for repair service.

If none of the above solutions resolves your issue, we recommend you apply for Insta360 Repair Service for professional diagnostics.