Ace and Ace Pro: Mobile Compatibility

Ace and Ace Pro: Mobile Compatibility

Q1 What mobile app should I use with Insta360 Ace/Insta360 Ace Pro?

Insta360 Ace/Insta360 Ace Pro is compatible with the Insta360 app, which offers convenient AI-enhanced features, a full editing suite, tutorials, tips & tricks, and more!

Q2 Which phones/tablets are compatible with Insta360 Ace/Insta360 Ace Pro?

The following devices have been tested for compatibility with the Insta360 app. The app requires a modern smartphone with adequate processing power to enable its powerful features.

Device Type

Operating System

Chip

Compatible Devices

Android Mobile Devices

Android 10.0 or above, or HarmonyOS 2.0.0 or above(Does not support HarmonyOS NEXT)

Devices with Kirin 990 chips and above

Including Huawei Mate 30, P40, and newer models

Devices with Snapdragon 855 chips and above

Including Samsung Galaxy S10, Xiaomi Mi 9, and newer models

Devices with Exynos 2200 chips and above

Including Samsung Galaxy S10, Xiaomi Mi 9, and newer models

iOS Mobile Devices

iOS version 13.0 or above

Devices with A12 chips or above

Including iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPad Air (2020), iPad Pro and newer iPad models.

Please Note:

  • Devices that do not meet the above requirements may still be able to use the app to control the camera. However, the performance of some processor-intensive and AI-powered features may be sub-optimal.
  • After testing, phones equipped with Qualcomm SDM765 5G chips have poor hardware decoding capabilities and are not supported for use, such as OPPO Reno 3 5G.
  • App installation requires a mobile phone with a 64-bit system. A 32-bit system does not support app installation.

Q3 What if my phone or tablet doesn't meet the compatibility requirements? Can I still use Insta360 Ace/Insta360 Ace Pro ?

Insta360 Ace/Insta360 Ace offers multiple methods of control for shooting. So, even if your smartphone or tablet doesn't meet the performance requirements, as long as you can install the Insta360 app to activate the camera, it won't affect your ability to control Insta360 Ace/Insta360 Ace for shooting.

If you encounter performance issues during post-production when editing or exporting using the mobile App, you can utilize desktop software, Studio, for editing. For detailed instructions, please refer to the tutorials.

Please click here to contact us for further support.

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