Ace Series: How to Find Camera's Serial Number

Ace Series: How to Find Camera's Serial Number

Applicable Models: Ace, Ace Pro, and Ace Pro 2

Serial Number (SN): A unique identifier for the camera, consisting of a 14-character combination of letters and numbers (typically beginning with the uppercase letter I). You can check product information via the serial number on the Insta360 official website.

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Method 1: Find on packaging box

You can locate the device's serial number on the back of the packaging box.

Method 2: Find on camera

If the camera can be turned on normally and has been activated, swipe down from the top of the camera screen to access the "Shortcut" menu > tap "Settings" (Gear icon ⚙) > tap "Camera Info" > check the camera's serial number.

Method 3: Find via the Insta360 app

If the camera can be turned on normally, connect it to the Insta360 app > tap "Me", navigate to the app's Settings page > tap "Device information" to view the camera's serial number.

Method 4: Find via Insta360 Studio

If you have kept the original files captured by the camera, open Insta360 Studio on your computer > import the original media > select the original media > right-click to check the file properties and see the camera's serial number.

FAQ

How can I check the authenticity, warranty period and other information of my camera?

Method 1: Visit Insta360 official website to verify

Go to the Product Serial Number Query page on the Insta360 website. Enter the serial number of your camera and click to view the result. If the query returns warranty information matching your camera model, it is confirmed as an authentic product.

Method 2: Contact Insta360 Customer Support to verify

Channel	Method	Office Hours
Chat	Contact us via the official website	Monday to Sunday, 0:00 to 24:00
WhatsApp	Go to WhatsApp
Phone	+1 800 6920 360	Monday to Friday, 7:00 to 17:00 (PST)