Other

Q1 Can the Insta360 Ace/Insta360 Ace's USB cover be removed?

Yes.

Q2 Can the battery lock cover be removed?

No. Please do not remove this part.

Q3 Is the adhesive of the flexible adhesive mount reusable?

No. The adhesive is for one-time use and can not be reused.

Q4 Why does the parameter display on the secondary screen sometimes disappear when the camera is on?

If the Flip Touchscreen is turned off, the Front Screen will also be disabled.

Q5 Why does the playback/preview look blurry on the Flip Touchscreen?

Footage is compressed while viewing on the camera's screen. The actual quality will be based on your shooting parameters. You can view the finished footage through our app or Insta360 Studio on your computer.

Please click here to contact us for further support.

Online Chat
Office Hours: 24/7
Start Chat