X Series: "USB device not recognized" Error Occurs When Connecting Camera to Computer

X Series: "USB device not recognized" Error Occurs When Connecting Camera to Computer

Applicable Models: ONE X, X2, X3, X4, X4 Air, and X5

Description

When an X series camera is connected to a computer via the USB Mode or U-Disk Mode, the computer displays the error message "USB device not recognized", but the camera can still be accessed and read normally.

Reason

When the camera enters the USB Mode or U-Disk Mode, it automatically restarts. During this process, the camera is temporarily disconnected from the computer, causing an error when the computer attempts to recognize the camera. In this case, camera connection and file transfer will not be affected.

Solution

If only this error message appears, but you can still access files on the camera normally, rest assured that this is normal. There are no issues with the camera connection or functionality.

If this error message appears and you are unable to read files from the camera, please contact Insta360 Customer Support for assistance.