Applicable Models: Selfie Screen and Selfie Screen with Light
You can locate the device's serial number on the back of the packaging box.
After powering on the Selfie Screen, short-press the "Power Button" and "Mirror Button" simultaneously to view the product's serial number. To exit the serial number display page, simply tap the touchscreen again.
Method 1: Visit Insta360 official website to check
Go to the Product Serial Number Inquiry page on the Insta360 website. Enter the serial number of your device and click to view the result. If the query returns warranty information matching your model, it is confirmed as an authentic product.
Method 2: Contact Insta360 Customer Support
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Channel |
Method |
Office Hours |
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Chat |
Contact us via the official website |
Monday to Sunday, 0:00 to 24:00 |
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Phone |
+1 800 6920 360 |
Monday to Friday, 7:00 to 17:00 (PST) |