Insta360+: Exclusive Limited-Time Offer for 360 Cameras

Insta360+: Exclusive Limited-Time Offer for 360 Cameras

Applicable Models: X3, X4, X4 Air, and X5

During the exclusive limited-time offer period for 360 cameras, purchase and activate the specified Insta360 camera models, or connect them to the Insta360 app to receive a free Insta360+ Cloud Service plan. You can get up to 1 year of Insta360+ Cloud Service (1TB of cloud storage) for free.

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Requirements for claiming the free Insta360+ Cloud Service plan

You must meet all the following conditions:

Purchase a qualifying device: Owning an Insta360 X3, X4, X4 Air, X5 or X5 MM93 2025 Championship Edition (Marc Márquez Edition) (including official refurbished devices) purchased through official channels.

First‑time subscriber: Having never subscribed to Insta360+ Cloud Service or participated in any free cloud service promotions (such as promotions offering a free cloud service plan with the purchase of a wide-angle camera).

Restriction: Each device and each app account can claim only once. Even if you own multiple eligible devices, each account can only enjoy the benefits once.

Details of free benefits

*Please refer to the promotional page for the specific benefits.

Promotion period

*Please refer to the promotional page for the exact promotion period.

How to claim the cloud service benefits in Insta360 app

1. Download the Insta360 app: Go to the Apple App Store or your device's app store, search for "Insta360", and tap "Update" if available. You can also download the latest version of the Insta360 app from the Insta360 website.
2. Log in to your account: Open the Insta360 app. If you already have an account, log in directly. If not, register and log in following the prompts.
3. Connect and activate your camera: Turn on the camera and complete device activation and binding by connecting it to the Insta360 app.

Please refer to: X Series: Camera Activation

1. Update camera firmware: Verify that your camera is updated to the latest firmware version to ensure a smooth claiming process.

Please refer to: X Series: Check and Update Firmware Version

1. Claim the cloud service: In the Insta360 app, tap "Claim" as prompted and confirm the agreement to activate the plan.
2. Keep auto‑renewal enabled: Keep auto‑renewal enabled during the free trial period to continue enjoying the service.

Please note:

• Make sure to update the Insta360 app to v2.6.0 or later before claiming.
• The claiming method depends on your purchase channel:
  • If you purchased your camera through the official store, the free cloud service plan will be sent directly to the email address registered with your order.
  • If you purchased your camera through non‑official channels, you need to claim it via the Insta360 app.
• Due to differences in payment and subscription methods across platforms (e.g., iOS, Android), the specific sign-up and claiming process may vary slightly. Please follow the instructions within the Insta360 app for actual operations.
• If you encounter issues (e.g., your payment method does not support free sign‑up), please contact Insta360 Customer Support.
• If you cancel auto‑renewal (i.e., cancel the subscription) during the free period, it will be deemed a forfeiture of this free cloud service offer.

Important Notes

• This offer must be claimed within the promotion period. Failure to claim by the deadline will be considered a waiver, and no retroactive claims will be granted.
• This promotion is valid only for Insta360 X5, X4 Air, X4, and X3 cameras (including official refurbished devices) purchased through official or authorized channels, and the device must be activated within the specified promotion period. Devices purchased from unofficial sources or activated outside the promotion period are not eligible.
• This offer can be claimed only once for each device and each Insta360 app account and cannot be accumulated, stacked, or claimed multiple times. The offer is exclusively for the claiming user's own account and cannot be transferred, gifted, redeemed for cash, or exchanged for other benefits.
• This promotion is open only to users who have never subscribed to Insta360+ Cloud Service and have never participated in any Insta360+ Cloud Service giveaway. If you are currently a paid subscriber or have participated in any previous cloud service giveaway, you are not eligible for this promotion.
• Auto‑renewal must remain enabled during the free trial. If you cancel the sign‑up or subscription early, you will forfeit the remaining benefits, and the offer cannot be reinstated.
• Insta360 reserves the right to adjust the promotion rules within the scope permitted by law. Any changes will be announced through official channels.
• The final interpretation right of this promotion belongs to Insta360. Insta360 reserves the right of final interpretation and decision within the scope permitted by law.

FAQ

1. Will the service be automatically renewed with fees deducted after the free cloud service expires?

Yes, it will be automatically renewed with fees deducted. If you do not wish to renew the service, please manually cancel the subscription through the original subscription channel (e.g., App Store, Google Play) at least 24 hours before the end of the free trial period. After cancellation, the service will terminate automatically upon expiration with no further charges incurred.

2. Can I cancel the subscription during the free trial period?

Yes, you can, but we do not recommend doing so. If you cancel your subscription within the free trial period, it will be deemed a waiver of the offer, and your account will immediately lose access to the remaining free service. In this case, you will not be able to enjoy unexpired free benefits and cannot reclaim the offer on the same account or device. If you do not wish to renew, you can cancel before the free period ends to avoid future charges. Please refer to the "View Details" page for specific terms.

3. If I own multiple eligible Insta360 cameras, can I claim the free cloud service benefits multiple times?

No. Each user can enjoy the free cloud service benefits only once. According to the promotion rules, each device is limited to one claim, and each account is limited to one claim. If you have purchased multiple cameras, you can choose one of them to claim the corresponding free cloud service plan with your account. Once you have successfully claimed the offer, your account will not be able to claim it again on any other device (the eligibility on other devices will automatically expire).

4. Can the claimed cloud service be transferred as a gift or cashed out?

No, this is not permitted. This exclusive offer is a virtual service designated solely for the account that originally claimed it. It cannot be redeemed for cash, withdrawn, transferred, or gifted to other accounts or individuals.

5. Why can't I see my subscribed cloud service on the Insta360 Website?

Please refer to the Insta360 app for details of the free cloud service benefits. They are not currently shown on Insta360 Store, but this does not affect your normal use of the service.

6. Does the free cloud service include Insta360 Care (FlexiCare) or an extended warranty?

No, it doesn't. This promotion only covers cloud storage and related features (such as sync, sharing, playback, editing, and export). It does not include an extended warranty, Insta360 Care (FlexiCare), priority in shipping, or other additional benefits. Corresponding benefits will be provided if you subscribe to a paid plan after the free trial period ends and meet the eligibility conditions.

7. I have activated my device, but didn't claim the free cloud service at that time. How can I claim it later?

You may claim the benefits again via the Insta360 app. Please update the Insta360 app to the latest version. After connecting the corresponding camera in the Insta360 app, a pop-up notification will appear if you meet the eligibility requirements. Follow the instructions in the pop-up to complete the sign-up and claiming process, and you will successfully claim the benefits. You may initiate the claiming process again at any time, provided that your device and account remain within the promotion period and meet the eligibility requirements.

8. If I log in with a different account after activating the camera and claiming the benefits, will accessibility of the free cloud service be affected?

Yes, it will be affected. If you log in with a different Insta360 account after claiming the cloud service benefits, you will no longer be able to access the cloud service benefits tied to the original account. The free cloud service benefit is bound to both the account and device used for claiming. Once successfully claimed, the benefits is exclusively for the use of the original account and cannot be transferred to any other account. Please confirm that you are logged into the account you intend to use long-term before activating the device and claiming the benefits.

Should you encounter any other exceptional circumstances that prevent you from claiming the benefits normally, please contact the Insta360 Customer Support for assistance.