Insta360 App: Audio Issues During Preview, Editing, and Export Videos

Insta360 App: Audio Issues During Preview, Editing, and Export Videos

Applicable Models: ONE X, X2, X3, X4, X5, Ace, Ace Pro, Ace Pro 2, GO 3, GO 3S, GO Ultra, Flow, Flow Pro, Flow 2, Flow 2 Pro, ONE R, and ONE RS

Scenario 1: No audio when previewing, editing, or exporting videos in the Insta360 app

Description

• When previewing or editing videos in the Insta360 app, there is no audio. However, audio is present when previewing the same video directly on the camera, and the final exported video also has normal audio.
• When previewing videos in the Insta360 app, audio is present. But after exporting, the exported file has no audio.

Solution

1. Check the Insta360 app version

Ensure your Insta360 app is updated to the latest version. To update the app, search for "Insta360" in Apple App Store or your device's app store. If an "Update" button appears, tap it to update. Alternatively, you can visit the Insta360 Website to download the latest version of the Insta360 app.

2. Check the audio settings

Please check if your phone's Silent Mode is enabled. If it is, please disable it first, then exit and re-enter the Insta360 app to check if the issue is resolved.

Scenario 2: Audio-video out of sync when previewing or exporting videos in the Insta360 app

Description

• When previewing a video in the Insta360 app, the audio and video are out of sync.
• After exporting a video from the Insta360 app, the audio and video are out of sync.

Solution

Ensure your Insta360 app is updated to the latest version. To update the app, search for "Insta360" in Apple App Store or your device's app store. If an "Update" button appears, tap it to update. Alternatively, you can visit the Insta360 Website to download the latest version of the Insta360 app.

If none of the above solutions resolves your issue, please contact Insta360 Customer Support for assistance.